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AutoMaticImport.com

Your Car Import Journey

Role workflow guide

Your car import journey

The complete customer journey from verified registration to a completed, road-ready vehicle.

Create and fund a request

  1. Sign in and open Start an Import Request.
  2. Enter the make, model, year, origin, VIN or Japanese chassis/frame number, expected arrival and required services.
  3. Choose cash or bank transfer for the deposit. Google Pay, Apple Pay and PayPal remain unavailable until online checkout is enabled.
  4. Submit the request. Cash and transfers remain pending until an authorised Admin verifies receipt; use the case/payment reference for a bank transfer.

Follow the vehicle

  1. Open My Account to see each vehicle, progress stage, service status and payment history.
  2. Use the automatically created case discussion topic to answer questions and provide requested documents. Keep separate subjects in separate topics.
  3. Review and approve any requested expenses or work, such as tyres for NCT compliance, radio replacement or other customisation.
  4. Pay requested amounts using an available method and verify the Money In / Money Used statement and remaining balance.
  5. Follow progress through port/customs, duties and VAT where applicable, transport, VRT/registration, preparation, NCT and handover. The final service becomes Completed; a stopped service is marked Abandoned.